Returns Policy

Retail Customers

Customers wishing to return items may do so at within 14 days of delivery provided the following conditions are met:-

Goods are unused in original packaging. Packaging is undamaged. Goods are returned at the customers expense. Goods must be in salable condition.

We do not normally accept returns after the 14 day limit. If we agree to accept the items back a 20% restocking charge + £10 handling charge will be applied.

Business Customers

Customers wishing to return items may do so only with our prior agreement provided the following conditions are met:-

Goods are unused in original packaging. Packaging is undamaged. Goods are returned at the customers expense. Goods must be in saleable condition.

If we agree to accept items back a 20% restocking charge + £10 handling charge will be applied.

Special Order Items

Special order items are item we do not normally stock, they are items which we may have had to buy in for the customer from a supplier to meet the customers order. We do not normally accept back non-stock items from customers but may do so at our discretion. If we agree to accept a return of a special order item they must conform to the following conditions:-

Goods are unused in original packaging Packaging is undamaged Goods are returned at the customers expense Goods must be in saleable condition Items returned will be subject to a handling charge by negotiation with the customer. The size of the charge will depend upon a number of factors such as the returns policy of the manufacturer. We always endeavour to keep any returns charges to a minimum.

Statutory Rights

In addition to the policy above retail customers who have purchased on line may return goods for a full refund if returned within 14 days of receipt. To qualify for a full refund they must be returned unused in their original packaging. If the packaging in damaged it may reduce their resale value and will not be eligible for a full credit. We will always endeavour to help a customer mitigate their losses in the event they need to return items.